Ntombizodwa M. Nyoni is a distinguished public health leader and health systems expert with more than 20 years of experience advancing quality improvement, patient-centred care, HIV prevention, and health programme excellence in Southern Africa. She currently serves as the Programs Coordinator at Society for Family Health (SFH) Namibia, where she leads strategic program implementation focused on strengthening health service delivery, community-led improvement, and equitable access to care. Mrs. Nyoni has played a key leadership role in national quality initiatives and high-impact research, including coordinating the pioneering PANTHER-95 adherence strengthening study, supporting healthcare worker capacity building across more than 50 public health facilities, and contributing to evidence that has shaped policy, service innovations, and improved patient outcomes. Her work reflects a steadfast commitment to data-driven decision-making, continuous quality improvement, and partnership-centred public health delivery. A trained nurse leader and Master of Public Health (MPH) graduate, she brings deep experience in health systems development, operational excellence, and stakeholder engagement with government, development partners, and civil society. Her technical strengths include quality standards integration, community-responsive programming, implementation science, and strengthening frontline health worker performance. As a member of the SQuaSH Advisory Board, Mrs. Nyoni contributes to advancing the Society’s mission of championing excellence in health service quality, accountability, and systems strengthening in Namibia. She is passionate about building resilient, people-centred health systems that uphold safety, dignity, and measurable performance improvement across all levels of care.“Quality is not an act it is a culture. When systems improve, people’s lives improve.”